Privacy & Cookie Policy

We use your data in the following ways.

  • •  To process your order and contact you about its progress
  • •  Help and advise on any issues or queries you may have.
  • •  Take payment from you or to process a refund for you.
  • •  Personalise your shopping experience, such as using the right pricing structure or currency.
  • •  Conduct market research and analysis.
  • •  Consider the safety and security of our company, colleagues and customers.

We do not use your data for any kind of automated profiling or automated decision making processes.

We do not use your data for any kind of credit scoring, or credit referencing as we do not offer any credit based terms.

We will retain a record of your personal information in accordance with the legal regulations at all times as evidence of the transactions between us for accounting purposes and to provide you with the best service possible

We share your data in the following ways. DPD – Our chosen courier partners for delivery of your order which is a third party company. This application requires your delivery address, and contact details to arrange the delivery for you and keep you notified of progress.

Sagepay – Our payment authorisation provider which is a third party company. This application is used to process your card details on a separate encrypted secure website which we do not have access to. We have ensured that they meet our standards and the legal requirements when they process your data. You can read their individual policies here;

We assure security in the following ways.

order to prevent unauthorised access or disclosure, we have put in place robust physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details which is the industry standard for encryption and enables millions of secure online transactions on a daily basis.

The payment details you provide to us are not accessible by Cheshire Hardware Ltd. We use SAGEPAY as a 3rd party secure payment gateway system, which means we never have access to your payment account details.

We use Cookies in the following way.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use Links in the following ways.

Our website may contain links to other websites of interest such as supplier websites and social media platforms. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We do not share your data with any other websites.

You are in control of your data in the following way.

You may request details of personal information which we hold about you in accordance with the General Data Protection Regulation (EU 2016/679). There is no charge for this service. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We may ask for proof of identity before providing such information.

You have the right to lodge a complaint with a supervisory authority if you wish, but we will always do our best to assist you and meet all our obligations under the General Data Protection Regulations.

You may choose to restrict the collection or use of your personal information at any time.

If you would like a copy of the data we hold about you please write to us using the contact form on the website.

We comply with GDPR in the following ways.

Any information that we collect will be dealt with strictly in accordance with the General Data Protection Regulation (EU 2016/679) and is for the purpose of the administration of the sale and/or marketing of goods supplied by Cheshire Hardware Ltd.

The lawful bases used for the processing of this data are;

  • 6 (1) (a) Consent – The individual has given clear consent for Cheshire Hardware Ltd to process their personal data for a specific purpose.
  • 6 (1) (b) Contract – The processing is necessary for a contract that Cheshire Hardware Ltd has with the individual, or because they have asked Cheshire Hardware Ltd to take specific steps before entering into a contract.
  • 6 (1) (c) Legal Obligation – The processing is necessary for Cheshire Hardware to comply with the law (not including contractual obligations).

In accordance with the General Data Protection Regulation (EU 2016/679) you have the following rights as an individual;

  1.      1 – The right to be informed
  2.      2 – The right of access
  3.      3 – The right to rectification
  4.      4 – The right to erasure
  5.      5 – The right to restrict processing
  6.      6 – The right to data portability
  7.      7 – The right to object
  8.      8 - Rights in relation to automated decision making and profiling.